1. Shipping Methods and Timeframes:
We offer a standard shipping method to cater for all customers. The estimated delivery timeframes are as follows: Standard Shipping: Delivery within [3-6] business days. Please note that the above timeframes are approximate and may vary due to factors beyond our control, such as load-shedding, holidays, supplier out-of-stock and unforeseen delays.
2. Order Processing:
- All orders are processed within 1-2 business days after payment confirmation.
- If an item is out of stock, we will contact you to inform you of a possible delay and estimated delivery time. You will then have the right to either wait for the item, choose another item or cancel your order.
3. Shipping Costs:
- We have a standard shipping cost for all orders to make it easier for our customers.
- We only offer local deliveries within South Africa.
- Should you require your items to be shipped outside our South Africa, you can then make contact with us and arrange your own couriers to collect your order.
- Customers can view the shipping cost during the checkout process before making a payment.
4. Tracking Information:
- Once the order is shipped, customers will receive an email with tracking information and a link to track their package's status.
- Tracking information may take up to 48 hours to become available after the package has been shipped.
5. Order Status:
- Customers can check the status of their order by logging into their account on our website or by contacting our customer support team.
- Order status includes processing, shipped, and delivered.
6. Address Accuracy:
- Customers are responsible for providing accurate and complete shipping addresses.
- We are not responsible for delays or delivery failures due to incorrect or incomplete addresses.
7. Delayed or Lost Shipments:
- In the event of a delayed shipment, we will do our best to provide updates and assistance in tracking down the package.
- If a package is deemed lost in transit, customers can contact our customer support team for further assistance. We may initiate a claim with the shipping carrier and work to resolve the issue promptly.
8. Returns Due to Shipping Issues:
- If an order is returned to us due to an incorrect address provided by the customer, the customer will be responsible for additional shipping costs to resend the package.
- If an order is returned to us due to non-delivery or refusal at the destination, the customer will be refunded for the order value minus the original shipping costs and any return shipping fees incurred.
9. Contact Information:
For any questions or concerns regarding our shipping policy, please contact our customer support team at firstname.lastname@example.org